Privacy Policy

1. Introduction

Welcome to Arlo at High Pointe (“we”, “us”, “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit and use our website https://www.rent-arlo.com (the “Website”) and how we handle any inquiries, applications or communications you send us in connection with the Arlo at High Pointe property in Edmonton, Alberta.

By using the Website or submitting your information, you accept the practices described in this policy.

2. What personal information we collect

We may collect the following types of personal information:

Contact information you provide (for example name, email address, phone number, mailing address) when you inquire, request a tour, sign up for updates, or apply for a suite.
Demographic or background information relevant to leasing (for example number of occupants, preferred suite type, move-in date) if you apply.
Website usage data: for example, IP address, device type, browser type, operating system, referring pages, pages visited, time of visit, location (approximate) and other technical analytics data.
Cookies and similar technologies (see Section 5 below).
Any other information you voluntarily provide (for example in email communications, via chat or forms on the Website).

3. How we use your personal information

We use personal information for the following purposes:

To respond to your inquiries, schedule viewings, process applications and leases for Arlo at High Pointe.
To provide updates, marketing materials, promotions, newsletters about the property (only if you consent or as permitted by law).
To manage our relationship with you, including customer service and support.
To operate, maintain and improve the Website, including monitoring usage and performance, analysing trends, user behaviour, and generating reports.
To comply with legal or regulatory obligations.

4. Disclosure of your information

We may disclose your personal information:

To our service providers, agents or contractors (for example property managers, leasing agents, marketing agencies) who assist us in operating the Website or managing the property.
To our affiliates, or as part of a business transfer (e.g., if we sell or reorganize our property interests).
If required by law, regulation, court order or other legal process.
With your consent or at your direction.
We will not sell your personal information to third-parties for their own marketing use.

5. Cookies and tracking technologies

We and our service providers may use cookies, web beacons, analytics tools and similar technologies to collect information about your usage of the Website.
This may include data about your device, your IP address, pages visited, time spent, referral source and other browsing behaviour.
You may be able to disable certain cookies via your browser settings, but note that doing so may affect your ability to access or use parts of the Website.

6. Data retention

We retain your personal information as long as needed to fulfil the purposes set out in this policy, including any legal, accounting or reporting requirements. When information is no longer required, we will securely delete or anonymize it.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration or loss. However, no method of transmission over the Internet, or electronic storage, is 100% secure. We cannot guarantee absolute security.

8. Your rights and choices

Depending on the jurisdiction and applicable laws, you may have rights including:

To request access to your personal information we hold.
To request correction of your personal information if incorrect or incomplete.
To request deletion of your personal information (subject to legal obligations to retain certain data).
To withdraw your consent (where applicable) to our processing of your personal information at any time, without affecting the lawfulness of processing based on prior consent.
To opt-out of receiving marketing communications from us (by following the unsubscribe instructions in those communications).
You may make such requests by contacting us using the contact information below.

9. Children

Our Website is not intended for children under the age of 13 (or other applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

10. Third-party links and services

The Website may include links to external websites or services (for example property management portals or community resources). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any external site you visit.

11. International transfers

If you are accessing the Website from outside Canada, your information may be transferred to, stored or processed in Canada or other jurisdictions. By using the Website and providing your information, you consent to such transfer, storage or processing.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this policy. We encourage you to review this policy periodically. Your continued use of the Website following any changes constitutes your acceptance of the revised policy.

13. Contact us

If you have questions, concerns or requests relating to this Privacy Policy or our handling of your personal information, please contact:
My Vic Property Management (on behalf of Arlo at High Pointe)
Address: 3555 Clareview Station Drive NW, Edmonton, AB T5Y 0C5
Phone: 587-989-7368
Email: info@myvicpropertymanagement.com